Hi! I am Marriane and own a brand new N97. To tell you the truth this is my dream unit. But sadly it seems to be the wrong choice. In fact I am so so so dissappointed with your product. Let me tell you my story.

I am working here at SunPower Sta. Rosa. As a member of our cooperative team I am entitled to avail its promos and stuff. One of its recent programs is availment of cellphone units via coop governance. I immediately availed their promo seeing that N97 unit is available. I paid what is needed to be paid on our Cooperative to avail the unit in pronto. I received my first unit (take note 1st) last Jan. 15 (IMIE No. 356064032215325). As my shift is from 2am-11am, I already have called our phone distributor that my phone already have hanged (phone turned to white screen and would not shutdown) during my shift that night. They have taken my phone the day itself (which leaves me phoneless starting from that day) and have it replaced last Jan. 20. I indeed have received my new unit (IMEI 358226038670328) this time the phone kit doesn’t have any stylus. What they told me is that there are two kinds of packaging for N97. I dismissed this my doubt and feeling of unfairness and even asked the supplier to send me a N97 stylus which take note I have to pay for an extra Php 250.00. I didn’t mind the cost, what is that compared to the money I already paid for the unit right? But during my shift that night, the new phone has hanged again, only this time I couldn’t turn it on. I again reported the said event on the 20th first thing in the morning. As for my inconvenience our supplier have temporarily given me a Nokia service unit that I can use while still waiting for my new phone. I received my new phone (IMEI: 358226031225187) only last Feb. 4. I am happy for a few days since the phone is working properly. But then again I was wrong, Feb. 6, I was out with my friends and after like 20 pictures taken I noticed that my camera (1) phone would have a blurred image (meaning 3/4 of each picture taken with the use of the flash is white and only a little piece of the picture can be literally seen). You could just imagine what I felt that night. I have bought this unit because one of its features is having a dual camera and a flash to top it all off. Since being just angry would not solve anything, what I did is I have brought my unit to Batangas City Care Center for repair last Feb.9. Mind you this takes a lot of effort since I have to go there after my shift and the travel to go back and forth is under my own expense. As a sign of good customer service they have provided me a service unit (1100) until my phone is repaired. I have received my phone just recently, Feb. 17. I am so happy to tell you the truth that finally I have a good working phone. That’s what I thought. Just a day after, Feb. 18 the battery won’t charge. You can just imagine the frustration and disappointment building in me. I have contacted my supplier and they have replaced the battery which I received the other day, Feb.22. I tried to charge the unit using the main charger and guess what?! The charger won’t work!!! I am forced to charge my phone via the converter (wherein you can plug-in other nokia charger). Even with the problems arising I still even bought it a leather case to protect my unit which cost almost Php 1,000.00. Still it’s a working unit I said to myself so I disregard that fact that it had cause me a lot of trouble already. BUT I GUESS THE SAYING HISTORY REPEAT ITSELF is so true, that is to say, I am just fortunate to use my unit for half day. Why halfday? Just last Feb. 23 my unit HANGED AGAIN! WHITE SCREEN AND WOULDNT CONTINUE TO TURN ON AND WOULDNT TURN OF!!!! WTF!!!! PLEASE EXCUSE MY LANGUAGE BUT THIS IS JUST A LITTLE BIT OF WHAT I REALLY FEEL!!!! WHEN WILL I HAVE A UNIT THAT WOULD REALLY WORK??? WHEN WILL I HAVE MY MONEY’S WORTH??? AND NOW THEY ARE TELLING ME THAT THE ONLY THING I COULD DO SO FAR IS TO BRING IT TO ANOTHER CARE CENTER, WHICH MEANS A LOT OF EFFORT AND MONEY ON MY END AGAIN!!! TO TELL YOU GUYS THE TRUTH I AM SO SICK OF THIS!!!!

I already have called 886-1234 and was able to talk to Lucy (CSR) regarding all of this. She gave me a reference number 1-10834333414 for the call that I have made yesterday (Feb. 24). What I want is a good and fully working unit since honestly this should be one of your high-end products!!! and I didnt just paid it for P1.00.. This is not a cheap unit!!!! and I am beyond being frustrated!!!!

With the circumstances that I have been through I believe that I have the right to demand somebody on your end to get back on me about this. Since I am not a bum, I would have the opportunity to bring the unit down to MOA only last Feb. 25. During the problematic days I was pushed to borrow a phone from our helper. See the trouble and pain your unit is causing me? And take note during the same day they have re programmed my cellphone and guess what?! The slightest touch with the unit would stop it charging!!!! Another problem existed just seconds while the other one is still being fixed!!!! This is simply absurd!!!!

I have already sent an e-mail to your Nokia website saying all of this. But I am sending this again to make sure.

Note:
Also I printed out this e-mail with attached photocopies of my receipts and other documents as proof of the story I have discussed. Which the MOA Nokia Supervisor received to make sure all my problems are given enough attention.

I received a good reception from MOA in fairness BUT JUST RECENTLY AN UPDATE YESTERDAY FROM THIS BRANCH HAD MADE ME BURST INTO RAGE!!! I AM VERY ANGRY with what I just heard from Fred, Director of Nokia MOA. As per Fred he was instructed by Nokia that the only thing you would do for me is to replace the unit!!! He keeps on repeating that that is all that you can do! THAT IS UNFAIR!!! Of course I clearly deserve this!!! I paid a lot for it!!! Making sure this is brand new to avoid the hassle of having all possible defects! but this is not the on-going scenario!!! I deserve a working unit, a good one! Anyone in my shoes would feel uneasy and clear unfairness with a unit that you have paid for with so much wouldn’t show a good quality after just a few hours (the longest is days), you would easily deduced that the unit is no good and of course this should be replaced. That’s what we customer deserves! So does it mean that everytime this happens all I can do is to bring back the unit again and again in your care centers where you will just keep on repairing or replacing it? SO WHAT KIND OF A PRODUCT THIS IS? WHERE IS THE CONVENIENCE IN MY PART PLAYS HERE?!!! WHEN WILL THIS END? WHAT IS MY ASSURANCE THAT THIS WOULD NOT HAPPEN YET AGAIN IN THE NEW UNIT YOUR COMPANY WILL PROVIDE? HOW ABOUT MY EFFORTS, TIME, AND MONEY THAT WAS CLEARLY WASTED BY GOING THROUGH THIS CONTINUOUS AND NUMEROUS HASSLES? THIS WOULD NOT BE COMPENSATED?! WHAT KIND OF A SYSTEM THIS IS??? WHAT KIND OF A CUSTOMER SERVICE THIS IS??? WHAT KIND OF A COMPANY NOKIA IS???

I am demanding once again to have somebody on your end get back on me. This is not a threat but I believe this is just, if I’m not satisfied with the way you guys would turn this around for me. I will definitely report you to DTI.

I already have given all my contact information to several of your people. Just in case you may need it just send me a message.

http://360by2.blogspot.com/2008/11/iphone.html